Frequently Asked Questions
Are your products vegan and cruelty free?
Yes! All our products are vegan and cruelty-free.
Do you test on animals?
Definitely not.
Where are your products made?
All our products are made in Canada from imported ingredients.
Where do you source ingredients from?
All ingredients are sourced directly from Southern Africa or from reputable sources closer to home. And we make sure to support only those aligned with our values so many of the oils are sourced from projects that benefit and empower their local communities.
What is the shelf life of your products?
Our products are made in small batches to ensure freshness and effectiveness. For this reason, our products are best used as soon as possible after opening and within 6 months. But if kept in a cool, dry place away from sunlight, they can last much longer. Contact us if you have any questions!
Where do I store your products?
Ideally, keep your serums in a cool, dark place.
I’m not sure which product is right for me--can you help?
Definitely! Contact us and we’d be happy to help with suggestions and recommendations.
Shipping and Returns
How long does shipping take?
We want to get you your order as soon as possible!
Once ordered, items generally ship within 1 - 2 business days, but your skin care is made in small batches so if an item is backordered it might take a little longer to ship. If this happens, we’ll let you know by email. Once your order has shipped, you’ll recieve a confirmation email with all the tracking info you need!
Once an item leaves us shipping time frames are out of our control but to get your order into your hands (and on you) as soon as possible, we do ship as quickly as possible.
Can I change my shipping address?
Contact us as quickly as possible after placing your order! It helps if you include as much info as possible and ‘Urgent: Change wrong address’ in the subject line.
If you do email us with a change of shipping address please keep in mind that your order may have already been dispatched.
Do you accept returns?
Due to the nature of our products, we don’t accept returns.
We want you to love your skin care though, so under certain circumstances, we may offer a store credit or replacement. If you have any concerns about your order, please contact us.
My shipment arrived damaged--what do I do?
Please contact us!
Getting damaged stuff in the mail is the worst so we’ll happily replace any damaged items within 72 hours of delivery. No returns or exchanges will be granted following this period after delivery.
Send us a quick note with a photo of the damage and we’ll get your new item to you as soon as possible.